Billing FAQs

2020-2021 Annual Billing Update

The Stellar MLS leadership team has partnered with your local association/board to extend your annual billing schedule for the 2020-2021 subscription year from 45 days to 90 days effective, April 1, 2020 due to the Covid-19 pandemic. We will also not be instituting late fees this year.

Most Stellar MLS customers are billed annually in April (September for unlicensed assistants) for their subscription renewals. For questions or concerns related to billing that are not addressed here, you may email annualbilling@stellarmls.com or call 800-686-7451 and select Option 5.

We appreciate your business!

Payment Options

Click below for a downloadable guide on how to view/pay your invoice online:
Online Payment Tutorial

Note: Stellar MLS cannot accept cash or check payments at our office. Preferred payment options are listed below.

Review your invoice online from your Stellar portal by clicking on the “My Invoices”  icon.

  • Option 1 (recommended): Pay online by Credit/Debit Card. Stellar offers all agents and brokers the option to pay their invoices directly through their personal portals. Please reach out to your broker if you have questions regarding the payment of your MLS invoice.
Online Payment Tutorial
  • Option 2: Mail a check. Checks should be made payable to Stellar MLS and must include your invoice stub. Your invoice stub is located under the "My Invoices" tab on your Stellar portal so you can easily print and send in with your check.

Mail your check and invoice stub to:
Stellar MLS
PO Box 740508
Atlanta, GA 30374-0508

Important Info for Check Payments:
Checks can take up to 2 weeks to process. Plan to mail your check no later than Monday, May 18. Checks received after June 2 will incur a $50 late fee. Please do not send checks by certified mail or other means requiring a signature to our PO Box, they will be returned.

No. We can only accept payment from one credit card per invoice.

No, for your security, we only accept check payments through the mail.

No. to protect your credit information, Stellar MLS does not keep credit card information on file.

No. Full payment is due by the payment deadline at 5pm.

Once you make a payment you can save and/or print your receipt. You will receive an email copy of the receipt as well once your payment is processed.

Annual Billing for Licensed Customers

Unfortunately, your invoice will not be posted to your account on April 1. We will notify you via email once your invoice is posted. You may go online and make a payment at that time.

Considering the global impact of Covid-19, Stellar MLS has extended your first billing due date to June 30, 2020. This means you will have up to 90 days to make your payment with no added late fee.

  • June 30, by 5 pm, to avoid a $125 reinstatement fee.

Invoices are not mailed. They will be posted to your account on April 1. A billing notice will be emailed to you once your invoice has been posted to your account.

Stellar MLS 2020 - 2021 fees are due on June 30, 2020. When customers join, they are charged a one-time setup fee and a pro-rated MLS fee to cover their subscription until May 31.

“LSC” is your Local Service Center. This fee is charged by your local board/association. Questions regarding the LSC fee should be directed to your local board/association.

All fees listed on your invoice must be paid to satisfy your annual MLS fee.

Because each association/board is different, please contact your association/board directly for an explanation of their LSC services.

Yes.

Yes, just login in to the Stellar Dashboard and select "My Invoices" or "View Paid Invoice/Receipt."

Submit your request for refund at https://www.stellarmls.com/waiver-request.

Please note all fees must be paid prior to submitting your request for review. Upon review by our CART Committee, determination will be made and sent to you within 10 business days. If your request is approved, a refund will be issued.

Your Stellar MLS subscription is much more than access to the MLS. Please visit the Products page for more details.

Annual Billing for Brokers

Click below for a downloadable guide on how to view/pay your invoice online:
Online Payment Tutorial

You may view unpaid office invoices from the Stellar Dashboard by clicking on “Broker Authorization.”

Yes. Go to the Stellar Dashboard and click on “Broker Authorization.”

Yes. To avoid this, the balance must be paid for all agents in your office, or you should inactivate any unpaid agents’ licenses with the DBPR. Once this is done, your LSC/association will need to be notified immediately to ensure that Stellar MLS receives the information and removes the balance from your account.

For you, as a broker, to avoid paying a late and/or reinstatement fee on behalf of an agent, we recommend payment in full no later than June 30, 2020. To avoid suspension of your entire office, please make certain that all agents are either paid or inactivated by July 15, 2020.

All MLS privileges will be inaccessible for every member of that office until all invoices are paid in full. To reactivate, all past due fees must be paid — Including an office reinstatement fee of $125.

Your Stellar MLS subscription is much more than access to the MLS. Please visit the tools page on our website https://www.stellarmls.com/products.

For questions regarding assistant subscription renewals, contact annualbilling@stellarmls.com or 1-800-686-7451. Please note, if you are contacting us via email your name and MLS id are required in order for us to act.

Annual Billing for Unlicensed Assistants

Stellar MLS is focused on the success of its customers! Real estate is a rapidly evolving industry. New companies and technology are emerging with the goal of replacing you, but we strongly believe in the role that real estate professionals play in the transaction. The amount of money being invested in new technologies outside of the MLS is staggering…more than tripling from just a few years ago.

As a result, Stellar MLS needs to evolve right along with the industry and the emerging technologies coming forward. We are investing in new tools and services to ensure we meet your needs and keep you at the center of your real estate transactions.

New tools has been introduced, along with improvements to our existing tools. We will continue to refine and enhance our offerings to give you what you need to succeed.

Additionally, we will continue to invest in the customer service that we provide to you, and in the quality of our data.

Finally, you can rest-assured that as a strategic partner in your business, we will constantly keep up with a rapidly changing industry.

No. There is no single initiative that would cause fees to rise. We recognize the changes in the industry continually impact the technologies needed to best serve you.

We understand that not every subscriber uses every product the MLS offers. We are exploring ways to give you additional choices in the future. However, it is still important for us to make sure that we are providing a wide variety of solutions to succeed in an increasingly competitive industry.

This decision was not made lightly. Both our staff and our volunteer leadership (Board of Directors) has been researching trends in the industry and evaluating what is needed to invest in and thrive within the industry.  After extensive strategic planning, deliberation and debate, our Board of Directors voted to approve the 2019-2020 fees.

Your invoice is not mailed to your home/office, it is posted to your account, and a billing notice is emailed to you. We also use calls and text messages as other forms of notifications.

  1. Online Payment — Recommended/Fastest Method!

    Log in to your Stellar MLS Dashboard and click on the “Make a Payment” link to make a secure, online debit/credit card payment. If paying by check, it must be received in our office by 5pm on the due date to avoid additional charges.

  2. Check by Mail

    Checks are payable to Stellar MLS (Stellar does not accept checks over the phone or online.) Your MLS ID # and invoice # must be included on the check. The mailing address is:

    Stellar MLS
    PO Box 740508
    Atlanta GA 30374-0508

    Important Note: Stellar MLS does not accept checks over the phone or online.

  3. Stellar MLS Office Walk-In

You are welcome to hand deliver a check or make a credit card payment at the Stellar MLS office located at:

247 Maitland Avenue
Suite 2000
Altamonte Springs, FL 32701
Mondays-Fridays, 8am-5pm

  1. Local Board/Association Walk-In

    Check payments can be made at your local board or association. Please contact your board to inquire about other forms of payments accepted.

  2. Agent/Broker

    Your agent or broker can pay your annual subscription on your behalf, via any of the above methods, as as long as he or she has your MLS Login ID.

"LSC" is your Local Service Center. This is part of the Annual Assistant Renewal Fee for Stellar MLS. This LSC fee represents the amount that Stellar MLS returns back to the Association for their participation in maintaining your membership record with Stellar MLS. Because each LSC is different, questions regarding the LSC fee should be directed to your local board/association.

All fees listed on your invoice must be paid to satisfy your annual MLS fee.

Stellar MLS annual unlicensed assistant fees are due on October 2, 2019. When you join you are charged a one-time setup fee, as well as pro-rated MLS fees until the annual renewal is due.

Invoices are obtained from the "My Invoices" section in the Payment Portal.

No, full payment is due by the payment deadline.

It can take up to 24 hours. If the payment is not reflected within one business day, please call Stellar MLS to ensure the payment has processed.

Yes, you can print or save a copy of your receipt from the Payment Portal.

To properly deactivate an unlicensed assistant account, the Broker/Office Manager must notify the association that the assistant is no longer with their office. Once the association has been notified the information will transmit to Stellar MLS and the account will be made inactive and the invoice removed.

Please note: This process must be completed in order to stop communications regarding Stellar MLS annual unlicensed assistant billing.

For questions regarding assistant subscription renewals, contact annualbilling@stellarmls.com or 1-800-686-7451.

Please note: If you are contacting us via email, the assistant name and the assistant MLS ID # are required in order for us to assist you on your email request.