Billing FAQs

Most Stellar MLS customers are billed annually in April (September for unlicensed assistants) for their subscription renewals. For questions or concerns related to billing that are not addressed here, you may email annualbilling@stellarmls.com or call 800-686-7451 and select Option 5.

We appreciate your business!

Payment Options

Click below for a downloadable guide on how to view/pay your invoice online:
Online Payment Tutorial

Having trouble accessing the online payment portal? Click below for some troubleshooting instructions that may help you solve the problem:
Troubleshooting Guide

 

Note: Stellar MLS cannot accept cash or check payments at our office. Preferred payment options are listed below.

Review your invoice online from your Stellar portal by clicking on the “My Invoices”  icon.

  • Option 1 (recommended): Pay online by Credit/Debit Card. Stellar offers all agents and brokers the option to pay their invoices directly through their personal portals. Please reach out to your broker if you have questions regarding the payment of your MLS invoice.
Online Payment Tutorial
  • Option 2: Mail a check. Checks should be made payable to Stellar MLS and must include your invoice stub. Your invoice stub is located under the "My Invoices" tab on your Stellar portal so you can easily print and send in with your check.

Mail your check and invoice stub to:
Stellar MLS
PO Box 740508
Atlanta, GA 30374-0508

Important Info for Check Payments:
Checks can take up to 2 weeks to process. Plan to mail your check early to avoid delays and a late fee. Please do not send checks by certified mail or other means requiring a signature to our PO Box, they will be returned.

No. We can only accept payment from one credit card per invoice.

No, for your security, we only accept check payments through the mail.

No. to protect your credit information, Stellar MLS does not keep credit card information on file.

No. Full payment is due by the payment deadline at 5pm.

Once you make a payment you can save and/or print your receipt. You will receive an email copy of the receipt as well once your payment is processed.

Annual Billing for Licensed Customers

No. Your invoice will be posted in early April each year. We will notify you via email once your invoice is ready to be viewed and paid. You may go online and make a payment at that time.

Your payment is due by 5pm on the date listed on your invoice.

Invoices are not mailed. They will be posted to your account in early April. A billing notice will be emailed to you once your invoice has been posted to your account.

When customers join, they are charged a one-time setup fee and a pro-rated MLS fee to cover their subscription until May 31 of the current year. The Stellar MLS annual billing period covers June 1 of the current year through May 31 of the following year.

“LSC” is your Local Service Center. This fee is charged by your local board/association. Questions regarding the LSC fee should be directed to your local board/association.

All fees listed on your invoice must be paid to satisfy your annual MLS fee.

Because each association/board is different, please contact your association/board directly for an explanation of their LSC services.

Yes.

Yes, just login in to the Stellar Dashboard and select "My Invoices" or "View Paid Invoice/Receipt."

Submit your request for refund at https://www.stellarmls.com/waiver-request.

Please note all fees must be paid prior to submitting your request for review. Upon review by our CART Committee, determination will be made and sent to you within 10 business days. If your request is approved, a refund will be issued.

Your Stellar MLS subscription is much more than access to the MLS. Please visit the Products page for more details.

While billing deadlines vary slightly each year depending on weekends and holidays, generally, we post invoices the first week of April with an initial due date ~45 days after. The National Association of REALTORS® requires a minimum of 30 days' notice before fees are due, which we exceed. Late fees are then assessed after the first deadline, and approximately two weeks later, unpaid accounts are suspended. While the billing year runs from June 1 through May 31, due to the nature of running a multiple listing service, we collect fees upfront to plan for the upcoming fiscal year and to properly communicate with vendors of the various products we provide.

Stellar MLS extensively communicates billing deadlines. We begin by sending notices in late March prior to invoices being posted, and once the billing period starts in April, we send frequent reminders via email, text, newsletters, and popups within the MLS dashboard and system. Subscribers are responsible for ensuring that they have their most current email address and mobile phone number on file with their local REALTOR® association, to ensure that they are receiving correspondence from Stellar MLS, but we communicate multiple times through multiple channels.

Annual Billing for Brokers

Click below for a downloadable guide on how to view/pay your invoice online:
Online Payment Tutorial

You may view unpaid office invoices from the Stellar Dashboard by clicking on “Broker Authorization.”

Yes. Go to the Stellar Dashboard and click on “Broker Authorization.”

Yes. To avoid this, the balance must be paid for all agents in your office, or you should inactivate any unpaid agents’ licenses with the DBPR. Once this is done, your LSC/association will need to be notified immediately to ensure that Stellar MLS receives the information and removes the balance from your account.

For you, as a broker, to avoid paying a late and/or reinstatement fee on behalf of an agent, we recommend payment in full before the payment due date.

All unpaid invoices will be moved to the broker's account after the payment due date has passed.

To avoid suspension of your entire office, please make certain that all agents are either paid or inactivated by the final due date.

All MLS privileges will be inaccessible for every member of that office until all invoices are paid in full. To reactivate, all past due fees must be paid must be paid in full.

Your Stellar MLS subscription is much more than access to the MLS. Please visit the tools page on our website https://www.stellarmls.com/products.

For questions regarding assistant subscription renewals, contact annualbilling@stellarmls.com or 1-800-686-7451. Please note, if you are contacting us via email your name and MLS id are required in order for us to act.

Annual Billing for Unlicensed Assistants

Your invoice will be posted to your account on September 1, and a billing notice will be emailed to you. We also use calls and text messages as other forms of notifications.

Note: Stellar MLS cannot accept cash or check payments at our office. Preferred payment options are listed below.

Review your invoice online from your Stellar portal by clicking on the “My Invoices”  icon.

  • Option 1 (recommended): Pay online by Credit/Debit Card. Stellar offers all customers the option to pay their invoices directly through their personal portals. Please reach out to your broker if you have questions regarding the payment of your MLS invoice.
Online Payment Tutorial
  • Option 2: Mail a check. Checks should be made payable to Stellar MLS and must include your invoice stub. Your invoice stub is located under the "My Invoices" tab on your Stellar portal so you can easily print and send in with your check.

Mail your check and invoice stub to:
Stellar MLS
PO Box 740508
Atlanta, GA 30374-0508

Broker Payment
Your broker can pay your annual subscription on your behalf, via any of the above methods, as long as he or she has your MLS Login ID.

Online Payment Tutorial for Brokers

"LSC" is your Local Service Center. This is part of the Annual Unlicensed Assistants Renewal Fee for Stellar MLS. This LSC fee represents the amount that Stellar MLS returns back to the Association for their participation in maintaining your membership record with Stellar MLS. Because each LSC is different, questions regarding the LSC fee should be directed to your local board/association.

Because each association is different, please contact your association/board for an explanation of LSC services.

All fees listed on your invoice must be paid to satisfy your annual MLS fee.

Stellar MLS annual unlicensed assistant fees are due on Tuesday, October 5, 2021. When you join, you are charged a one-time set-up fee, as well as pro-rated MLS fees until the annual renewal is due.

Invoices are obtained from the "My Invoices" section in the Payment Portal.

No, full payment is due by the payment deadline.

It can take up to 24 hours. If the payment is not reflected within one business day, please call Stellar MLS to ensure the payment has processed.

Yes, you can print or save a copy of your receipt from the Payment Portal.

To properly deactivate an unlicensed assistant account, the Broker/Office Manager must notify the association that the assistant is no longer with their office. Once the association has been notified the information will transmit to Stellar MLS and the account will be made inactive and the invoice removed.

Please note: This process must be completed in order to stop communications regarding Stellar MLS annual unlicensed assistant billing.

For questions regarding assistant subscription renewals, contact annualbilling@stellarmls.com or 1-800-686-7451.

Please note: If you are contacting us via email, the assistant's name and the assistant's MLS ID # are required in order for us to process your email request.