Question 1

Why is Stellar MLS updating this process?

Accepted Answer

Stellar MLS Brokers have always been responsible for unpaid invoices of members from their office. At the end of each annual billing period, offices with unpaid invoices have faced suspension. This was previously a highly manual process, with limited communications to you, our brokers. The improved update increases our ability to communicate your office members’ standings, your broker account status, and your office status.

As a broker, you will now receive weekly communications if your office is at risk of MLS suspension. You will have 35 days from your first office suspension notice to resolve outstanding issues in your office to avoid MLS suspension. In addition to this, prior to full office suspension we have added an intermediate step, where the office’s Add/Edit access will be suspended first. From an office’s Add/Edit suspension date you will have 7 days to avoid full MLS suspension.

Question 2

What is Stellar MLS’s updated process regarding broker responsibility for agent’s unpaid invoices?

Accepted Answer

You can view Stellar MLS's updated policy regarding broker responsibility by clicking here.

Question 3

What if one of my associates does not want to or is unable to renew their MLS subscription?

Accepted Answer

Brokers of Stellar MLS agree to submit required listings from their office into Stellar MLS’s system. Therefore, all licensed sales and broker associates who belong to a Stellar MLS office must keep their accounts in good standing. However, if a broker runs a separate Limited-Service Referral Office that does not belong to a REALTOR association or MLS, the broker can move an unpaid associate to that office.

Question 4

Will I receive an email notice ahead of time that my office is at risk of MLS suspension?

Accepted Answer

Yes. Brokers will receive a weekly email 35 days before their office’s projected suspension date, if the office is at risk of suspension due to an overdue invoice or unmet education requirements.

Question 5

How do I ensure that my office is in good standing?

Accepted Answer

To ensure your office is in good standing, ensure all office members pay their invoices on time, including new subscriptions, renewals, fines, and reinstatement fees. If a member is suspended for non-payment, the invoice responsibility will automatically transfer to you as the broker. Additionally, keep your own account in good standing by meeting all MLS education requirements and paying any outstanding invoices.

Question 6

Can I pay an invoice on behalf of one of my agents?

Accepted Answer

For a full tutorial on how to pay an invoice on behalf of one of your agents, click here.

Question 7

Where can I view the latest information on suspended members and those at risk of suspension in my office?

Accepted Answer

You can view the latest information on suspended members and those at risk of suspension by visiting the Stellar MLS Broker Portal.

To view members of your office who are currently suspended click the “Suspended Members” icon on the Broker Portal homepage.

To view members of your office who are at risk of MLS suspension click the “Upcoming Member Suspension” icon on the Broker Portal homepage.

To view an upcoming Office projected suspension date and see the suspensions in your office contributing to office suspension, click the "Office Suspension Monitor" icon on the Broker Portal Homepage.

Question 8

Will my office’s suspension status be communicated to me?

Accepted Answer

Yes. You will receive the following emails regarding your office’s suspension status:

Weekly emails informing you of upcoming member suspensions in the next 15 days. 
Daily emails informing you of members that will be suspended tomorrow.
Weekly emails informing you when your office will be suspended from MLS access and how to resolve outstanding issues.

Question 9

What happens if I do not resolve outstanding invoices and unmet education requirements in my office?

Accepted Answer

If you do not resolve outstanding invoices and unmet education requirements in your office, all office members will lose add/edit listing access after 35 days of the initial issue in the office. A week later, if the issues are still unresolved, the entire office will be fully suspended from MLS access. Suspensions occur on Wednesdays, and all issues must be resolved to restore access.

Question 10

How can I deactivate an agent from my office?

Accepted Answer

For Florida Offices: If an agent in your office does not plan to renew their Stellar MLS subscription: 
Log into your DBPR Portal to deactivate the agent from your office.
Click on your ‘Office Record’ and then ‘Maintain Relationships’.
Once the agent is deactivated from DBPR you must follow the policy of the agent’s primary Realtor Board/Association to deactivate their Realtor membership.
Stellar MLS receives its data from REALTOR Board/Associations, all of the above steps must be completed for an agent’s record and invoice to be removed from your office.

For Puerto Rico Offices: If an agent in your office does not plan to renew their Stellar MLS subscription:
Inactivate the agent with the Department of State.
Contact the Puerto Rico Association of Realtors (PRAR) to deactivate.
For Thompson Offices: If an agent in your office does not plan to renew their Stellar MLS subscription:
Log into your DBPR Portal to deactivate the agent from your office.
Click on your ‘Office Record’ and then ‘Maintain Relationships’.

Question 11

I have additional questions and concerns, who should I contact for further assistance?

Accepted Answer

For questions or concerns regarding your office standing, please contact us at officestanding@stellarmls.com or 800-686-7451.

REALTORS® ASSOCIATION OF CITRUS COUNTY

Welcome to Stellar MLS!

A Message From Our CEO

Important Dates

Training Available

Read/Search Only Access

Full Matrix Access

Links & Downloads

Broker Onboarding Checklist

RACC to Stellar MLS: Then & Now

Press Release

Our Shareholders

Accessing Stellar MLS

To gain add/edit listing access to Matrix on or after November 3, 2026, you will need to complete your required MLS training and obtain broker approval.

Activating Your Account

Stellar MLS Training

Important Dates

Take Additional Classes Through Stellar MLS University

Sign Up For Your Required Class

Self-Paced Option

Instructor-Led Options

Optional Courses

Do you use an IDX Feed through the REALTORS® Association of Citrus County?

FAQS

General Citrus County Transition

Where can I check for the latest news, announcements, and reminders for the Stellar MLS conversion?

What are the blackout dates between final pull from RACC Matrix and being able to add/edit in Stellar Matrix?

What ID do I use to log into Stellar MLS?

Will I need to complete training before using Stellar MLS?

What can I do to prepare for the transition?

How many years of Citrus County listing and sold history will load into Stellar MLS? Do photos, days on market, and price history come with it?

Will customers retain any access to the legacy RACC MLS after November 3, and for how long?

Will the MLS ranking and production reports continue under Stellar MLS?

Does our reciprocal arrangement with Hernando County survive the move to Stellar MLS?

What happens to our existing Supra lockboxes and keys?

Can I login to Stellar Matrix with my current RACC login information?

When will duplicate listings be removed from MLS Touch?

Will my Listing Carts transfer over to Stellar MLS?

What do I select for subdivisions outside of Citrus County?

If I have listings in both Citrus and Stellar MLS, what will I see during the read-only period beginning October 6?

Can I edit my Citrus listings during the read-only period?

Data Delivery & IDX

Stellar MLS populates IDX listing attribution from the association directory record. Who should I contact to verify our office contact information before it starts feeding public displays?

Saved Searches

What will happen to my Matrix saved searches and auto emails when I transition from RACC Matrix to Stellar MLS Matrix?

What will happen to my Realist saved searches and saved search templates?

Questions? Contact Us!

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Phone

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