Question 1

How can I avoid fees when submitting an ACH payment?

Accepted Answer

You can avoid fees by accurately submitting your ACH payment with correct banking information. Incorrect submissions result in processing fees passed on to you, the customer.

Question 2

Where can I find my Bank Routing and Account Numbers?

Accepted Answer

You have several options:

Mobile Banking App: Open your app, select the desired account, and choose an option like "View account details."

Paper Checks: Your routing and account numbers are printed at the bottom of your checks. Confirm with your bank if their ACH routing number differs from your paper check routing number.

No App or Checks: Call your bank directly and request your routing and account numbers.

Providing accurate banking details ensures you avoid unnecessary processing fees.

Question 3

What information is required for ACH payments?

Accepted Answer

You need to provide your Bank Routing Number and Bank Account Number.

Question 4

What is a credit card processing fee?

Accepted Answer

Credit card processing fees are the fees charged by credit card issuers to merchants for processing credit card transactions. These fees are then sometimes passed on to customers in the form of surcharges.

Question 5

What regulations does Stellar MLS follow regarding credit card processing fees?

Accepted Answer

Stellar MLS follows state, territorial and federal laws regarding surcharging including but not limited to disclosing credit card processing fees on receipts and limiting the total amount of credit card processing fees by the state or territory for the billing address of that method of payment.

Question 6

Who is applicable to receive a credit card processing fee?

Accepted Answer

All customers with a billing address in an applicable state or territory using a credit card are subject to a credit card processing fee.

Question 7

Why is Stellar MLS implementing a credit card processing fee?

Accepted Answer

Stellar MLS is implementing a credit card processing fee to offset the cost of credit card payments and better align with industry standards while continuing to provide exceptional service.

Question 8

How can I avoid the credit card processing fee?

Accepted Answer

You can avoid the 3% credit card processing fee by paying your invoice via a debit card, ACH payment, or a check.

Question 9

Can I use multiple debit/credit cards?

Accepted Answer

No, multiple credit/debit cards cannot be used to process payment. Additionally, please note all customers with a billing address in an applicable state or territory using a credit card are subject to a 3% credit card processing fee.

Question 10

Can I make a payment over the phone?

Accepted Answer

No, for your security, we only accept check payments through the mail and credit card, debit card, or ACH payments in your self-serve Payment Portal.

Question 11

Do you have my credit card on file? Will I be automatically charged?

Accepted Answer

Stellar MLS will securely store your credit card information for future billing cycles if you choose to add your card information to your account. Please note that Stellar MLS will not automatically charge your stored credit card. Customers must still log into the payment portal and manually process a payment. A 3% processing fee with be applied to all payments using a credit card.

Question 12

Can I pay half now and half after the payment deadline?

Accepted Answer

No. Full payment is due by the payment deadline at 5 p.m. ET.

Question 13

When will my online payment post? When do I get a receipt?

Accepted Answer

You will receive an email immediately after your payment is received confirming your payment, with a copy of your paid invoice attached. You may also print a paid copy of your invoice from the payment portal.

Question 14

Can I pay my annual fees separately?

Accepted Answer

No. Annual MLS and LSC fees must be paid at the same time by the due date. However, you can pay active compliance fines and/or other MLS fees separately. You must pay all outstanding Annual Billing charges by their due dates to avoid additional reinstatement fees and MLS suspension.

Question 15

Why can't I remove past due violations from my invoice summary?

Accepted Answer

Payments for past due fees and violations are required and cannot be removed from payment.

Question 16

I have opted out of communications from Stellar MLS. Why am I receiving these billing emails?

Accepted Answer

Stellar MLS billing emails are related to your Stellar MLS annual subscription renewal. They are considered transactional emails and cannot be opted out of because they contain vital information about your account status. These emails are essential to the billing process as they ensure you receive the information you need to keep your MLS account active and in good standing.

Question 17

Can I pay in person?

Accepted Answer

Stellar MLS recommends that you pay your annual billing subscription renewal online.

If you do need to make an in-person payment please note that our payment office hours are Tuesday through Thursday, 9:00 a.m. - 4:00 p.m. When arriving at Stellar MLS please use the intercomm system at the front door to let someone know that your are here to pay your annual subscription invoice. Please note that only checks and money orders will be accepted in person.

Question 18

MLS fees are due soon, can I pay early?

Accepted Answer

No. Your invoice will be posted in May each year. We will notify you via email once your invoice is ready to be viewed and paid. You may go online and make a payment at that time.

Question 19

When is my payment due?

Accepted Answer

Your  invoice will be considered overdue if not paid by 5 p.m. ET. on May 21, 2025.

Question 20

Is my invoice sent via US Mail or posted online?

Accepted Answer

All annual invoices are added to your Stellar MLS account. An email will be sent to the address on file once your invoice is available.

Question 21

I believe I paid my Stellar MLS charges recently, within the past few months, why are my charges due again?

Accepted Answer

Stellar MLS 2025 - 2026 fees are due on May 21, 2025. When customers join, they are charged a one-time setup fee and a pro-rated MLS fee to cover their subscription until May 31. The Stellar MLS billing cycle is 6/1/2025 - 5/31/2026.

Question 22

I see two fees on my invoice — what is the LSC fee? What does LSC mean?

Accepted Answer

“LSC” is your Local Service Center. This fee is charged by your local board/association. Questions regarding the LSC fee should be directed to your local board/association.

Question 23

Do I have to pay the Local Service Center fee and the Stellar MLS charge – can I just pay one of them?

Accepted Answer

All charges listed on your Annual Billing invoice must be paid to satisfy your annual MLS invoice.

Question 24

What services do the Local Service Centers (LSC) provide?

Accepted Answer

Each association/board is different, please contact your association/board directly for an explanation of their LSC services.

Question 25

Is the online payment website secure?

Accepted Answer

Yes. The online payment website is PCI Level 1 Compliant, meaning credit card information is stored to the highest security and safety standards.

Question 26

Can I get an invoice to submit to my corporate office for payment?

Accepted Answer

Login into the Stellar Account Portal at pay.stellarmls.com to access your invoice.

Question 27

How do I request a refund?

Accepted Answer

Stellar MLS Operating Policies & Procedures; Section III. FEES, ANNUAL BILLING, APPLICATION PROCESS, ASSISTANTS, REFUND; D. Refunds

During Service Year:  As a general rule, MLS fees are not refundable once the service year begins on June 1st.  Full or pro-rated refunds of the base annual participation fee during the service year are at the sole discretion of the Board of Directors and are usually limited to circumstances such as the death of a participant or subscriber.  
 
Prior to Service Year:  Participants or subscribers who paid participation fees during the annual billing period, and in advance of the upcoming year, and inactivate or terminate their membership prior to the actual start of the service year (on June 1st), may request a refund of the base annual fee.  
 
Local Service Center Fees:  Full or pro-rated refunds of Local Service Center fees must be requested directly from the Local Service Center.

Stellar MLS Annual Participation/Subscription Fees are NOT refundable.  (Article 10.00 Fees and Service Charges: MLS fees are not refundable.)

If you are requesting a refund of Stellar MLS Annual Participation/Subscription Fees, please complete the Annual Participation/Subscription Fee Refund Request Form.

Question 28

What is included in my MLS subscription?

Accepted Answer

Your Stellar MLS subscription provides more than just entry to one of the largest and most influential MLSs. It includes a comprehensive suite of products and benefits designed to support you from customer acquisition to post-close retention. You'll also receive access to accurate and robust MLS data, bilingual phone and email support six days a week, and the confidence to achieve your real estate goals.

For more details, please visit Stellar MLS Success.

Question 29

I did not know about this deadline. How was this communicated?

Accepted Answer

Stellar MLS extensively communicates billing deadlines. We begin by sending notices in late April prior to invoices being posted, and once the billing period starts in May, we send frequent reminders via emails, newsletters, and popups within the MLS system. Subscribers are responsible for ensuring that they have their most current email address and mobile phone number on file with their local REALTOR® association, to ensure that they are receiving correspondence from Stellar MLS.

Question 30

Can I view and print a copy of my receipt after I have paid?

Accepted Answer

You will receive an email immediately after your payment is received confirming your payment, with a copy of your paid invoice attached. You may also print a paid copy of your invoice from the payment portal.

Question 31

Is it possible to view my previous invoices?

Accepted Answer

Yes. There is a link on the home page of our new payment portal that will allow you to view invoices posted prior to April 1, 2023.

Question 32

What is the Broker Data Services Charge?

Accepted Answer

Brokers/Participants will be billed $75.00 to recover the costs of listing distribution and data services. All participants will be assessed this fee—it includes both distributing listings and using IDX feeds. Brokers of multiple offices only pay the fee once per year (based on the broker not on the office). Any broker who joins after May 6th will not be billed until the following year. The fee does not apply to MFCRE subscribers.

Question 33

Can I pay for multiple agents with one credit card?

Accepted Answer

Currently, brokers must pay for each agent separately but can pay multiple invoices at a time on one agent’s account.

Question 34

If just one agent in the office does not pay — will the entire office be shut off?

Accepted Answer

Yes. To avoid this, the balance must be paid for all agents in your office, or you should inactivate any unpaid agents’ licenses with the DBPR. Once this is done, your  LSC/association must be notified immediately to ensure that Stellar MLS receives the information and removes the balance from your account.

For you, as a broker, to avoid office Add/Edit suspension, we recommend paying no later than July 16, 2025. To avoid suspension of your entire office, please ensure all your agents are either paid or inactivated by July 22, 2025.

Question 35

What happens once an office is suspended?

Accepted Answer

All add/edit permissions will be suspended for every member of the office until all invoices are paid in full, including any fees. If the office has not returned to good standing one week after add/edit suspension, the office will be suspended, and all MLS privileges will be inaccessible for every member of that office until all invoices are paid in full.

Question 36

What is included in my Stellar MLS subscription?

Accepted Answer

Your Stellar MLS subscription goes beyond access to one of the largest and most influential MLSs—it provides the tools to grow your brokerage, support your agents, and streamline operations. With real-time, high-quality MLS data, you gain valuable market insights to stay competitive. Industry-leading technology helps optimize transactions and client engagement, while compliance and data integrity support ensure accuracy. Bilingual phone and email support is available six days a week, providing expert assistance when you need it. Additionally, business growth resources help you attract top talent and expand your market presence. With Stellar MLS, you have the confidence and support to lead a thriving brokerage.

For more details, visit Stellar MLS Success.

Question 37

I have a question not addressed here, who can I contact?

Accepted Answer

For questions regarding subscription renewals, contact annualbilling@stellarmls.com or 1-800-686-7451. Please note that if you are contacting us via email, your name and MLS ID are required.

Question 38

Why am I being asked to contribute to RPAC?

Accepted Answer

When you pay your annual invoice, you will have an option to contribute to RPAC and select the amount. The amount recommended by your local Board/Association has been pre-filled for you, but you can change it to any amount you wish to contribute.

If you leave this option selected when you make payment, a separate invoice for RPAC will be generated and immediately paid as part of your transaction. You will receive a receipt by email. If you do not wish to contribute to RPAC, uncheck the box next to the Voluntary RPAC Contribution

Question 39

What happens if I opt-out of my voluntary RPAC contribution?

Accepted Answer

If you choose not to contribute to RPAC, please uncheck the RPAC voluntary contribution when completing your annual invoice payment. No charge or invoice will be created for RPAC if you have opt-ed out.

Question 40

Why is Stellar MLS collecting this contribution?

Accepted Answer

Stellar MLS is collecting optional RPAC contributions on behalf of the Realtor® association or board that you belong to. Please contact your local board/association for further details on RPAC

Question 41

Where do I find the RPAC disclosure?

Accepted Answer

If you have not already paid your voluntary RPAC contribution you can view the full RPAC disclosure on the optional purchase. If you have already paid your voluntary RPAC contribution you can view the full RPAC disclosure on the paid invoice.

Question 42

I previously contributed to RPAC, why are you collecting twice?

Accepted Answer

You may have contributed previously to RPAC via a fundraising campaign through your local association/board or at an RPAC fundraising event. RPAC contributions are 100% voluntary and are not required as part of your Stellar MLS subscription. If you do not wish to contribute, please uncheck the RPAC voluntary contribution when completing your annual invoice payment.

Question 43

I do not wish to contribute to RPAC, but the option is selected when I make my annual subscription payment. Will I be charged a late fee or suspended for non-payment?

Accepted Answer

No. Contributing to RPAC is optional. If you do not wish to make an optional RPAC contribution, please uncheck the RPAC voluntary contribution when completing your annual invoice payment. Customers will not be charged late fees nor be suspended for unpaid RPAC optional invoices.

Question 44

I accidentally contributed to the optional RPAC contribution by not unchecking the optional purchase when I paid my annual subscription, but I did not intend to contribute. How may I request a refund?

Accepted Answer

Yes. To request a refund for the optional RPAC contribution please complete this form or send an email to RPACrefunds@StellarMLS.com with the following information:

Customer Name

MLS ID #

RPAC Amount

Current Mailing Address

Telephone number

Question 45

I do not wish to contribute to RPAC. How do I get my optional RPAC contribution option removed from my account?

Accepted Answer

If you do not wish to contribute to RPAC, uncheck the optional purchase when you complete your payment. The RPAC option will be visible each time you complete a payment throughout our annual billing period; simply uncheck the box each time if you do not wish to contribute.

Question 46

When and how will I be notified of my Unlicensed Assistant renewal invoice?

Accepted Answer

Your invoice will be posted to your account in early September, and a billing notice will be emailed. We also use calls and text messages as other forms of notifications.

Question 47

What are my payment options?

Accepted Answer

Note: Stellar MLS cannot accept cash or check payments at our office. Preferred payment options are listed below.

Online payment is the best method to pay. Go to pay.stellarmls.com, and select View My Invoices, you will be prompted to add a default debit/credit card payment. If you pay by check, it must be received in our office by 5 p.m. ET on the due date to avoid additional charges.

Mailing a check: Checks should be made payable to Stellar MLS. The MLS ID # must be included in the check. The mailing address is:

Stellar MLS

PO Box 740508

Atlanta, GA 30374-0508

*Important information for check payments: Checks can take up to 2 weeks to process. DO NOT send checks by certified mail, or other means requiring a signature, they will be returned.

Question 48

What service does the Local Service Center (LSC) provide?

Accepted Answer

Because each association is different, please contact your association/board for an explanation of LSC services.

Question 49

I just signed up within the past few months. I was not told my fees would be due so soon.

Accepted Answer

When unlicensed assistants join, they are charged a one-time setup fee and a pro-rated MLS fee to cover their subscription until September 30. The Stellar MLS annual unlicensed assistant billing period covers October 1 of the current year through September 30 of the following year.

Question 50

How can I get an invoice to submit to my office for payment?

Accepted Answer

Login into the Stellar Account Portal at pay.stellarmls.com to access your invoice.

Question 51

Can I pay half now and half after the payment deadline?

Accepted Answer

No, full payment is due by the payment deadline.

Question 52

When will my online payment post? When do I get a receipt?

Accepted Answer

You will receive an email immediately after your payment is received confirming your payment, with a copy of your paid invoice attached. You may also print a paid copy of your invoice from the payment portal.

Question 53

Can I view and print a copy of my receipt after I have paid?

Accepted Answer

Yes. Visit the payment portal at https://pay.stellarmls.com/ then view the section that says view my previous invoices and follow the link.

Question 54

I am not planning to renew my unlicensed assistant subscription. How do I deactivate my account?

Accepted Answer

To properly deactivate an unlicensed assistant account, the Broker/Office Manager must notify the association that the assistant is no longer with their office. Once the association has been notified the information will transmit to Stellar MLS and the account will be made inactive and the invoice removed.

Please note: This process must be completed in order to stop communications regarding Stellar MLS annual unlicensed assistant billing.

Question 55

I have a question not addressed here, who can I contact?

Accepted Answer

For questions regarding assistant subscription renewals, contact annualbilling@stellarmls.com or 1-800-686-7451.

Please note: If you are contacting us via email, the assistant's name and the assistant's MLS ID # are required in order for us to process your email request.

2026

Billing Resources & FAQs

Support, Stability, and Success: That's Stellar MLS

Invested in Your Success

Built for Stability

Support You Can Count On

Unparalleled Exposure

Critical Dates and Deadlines

Critical Dates & Deadlines:

Let's Get Started!

Preferred payment options are listed below.

Payment Option 1:

Pay Online

What you need to know:

Payment Option 2:

Mail a Check

Checks must be made payable to Stellar MLS. Please include the MLS ID # and invoice number on the check.

Payment Tutorials

Broker Payments

Adding & Managing Payment Methods

Updated Payment Portal FAQs

When will the updated payment portal launch?

Why is Stellar MLS updating the payment portal?

What are some updates to the payment portal?

Can I make a partial payment?

Can I use Apple Pay or Google Pay?

What additional tools will brokers have?

What is a delegate?

Who should I contact if I need assistance?

GET IN TOUCH