Billing Resources & FAQs

Yes. You can use multiple credit cards to process payment.

No, for your security, we only accept check payments through the mail and credit card or ACH payments in your self-serve Payment Portal.

Stellar MLS will securely store your credit card information for future billing cycles if you choose to add your card information to your account. Please note that Stellar MLS will

not automatically charge your stored credit card. Customers must still log into the payment portal and manually process a  payment.

No. Full payment is due by the payment deadline at 5pm. ET.

You will receive an email immediately after your payment is received confirming your payment, with a copy of your paid invoice attached. You may also print a paid copy of your invoice from the payment portal.

No. Annual MLS and LSC fees must be paid at the same time by the due date. However, you can pay active compliance fines and/or other MLS fees separately. You must pay all outstanding Annual Billing charges by their due dates to avoid additional fees and/or MLS interruptions.

Payments for past due fees and violations are required and cannot be removed from payment.

Stellar MLS billing emails are related to your Stellar MLS annual subscription renewal. They are considered transactional emails and cannot be opted out of because they contain vital information about your account status. These emails are essential to the billing process as they ensure you receive the information you need to keep your MLS account active and in good standing.

No. Your invoice will be posted in April each year. We will notify you via email once your invoice is ready to be viewed and paid. You may go online and make a payment at that time.

Your payment is due by 5 PM ET. on May 21, 2024.

All annual invoices are added to your account in April. An email will be sent to the address on file once your invoice is available.

Stellar MLS 2024 - 2025 fees are due on May 21, 2024. When customers join, they are charged a one-time setup fee and a pro-rated MLS fee to cover their subscription until May 31. The Stellar MLS billing cycle is 6/1/2024- 5/31/2025.

“LSC” is your Local Service Center. This fee is charged by your local board/association. Questions regarding the LSC fee should be directed to your local board/association.

All charges listed on your Annual Billing invoice must be paid to satisfy your annual MLS invoice.

Each association/board is different, please contact your association/board directly for an explanation of their LSC services.

Yes. The online payment website is PCI Level 1 Compliant, meaning credit card information is stored to the highest security and safety standards.

Login into the Stellar Account Portal at pay.stellarmls.com to access your invoice.  

Submit your request for a refund here.

Please note that all fees must be paid before submitting your request for review. Upon review by our CART Committee, a determination will be made and sent to you within 10 business days. If your request is approved, a refund will be issued.

In addition to access to the MLS, your Stellar MLS subscription includes a suite of products to help you gain leads, efficiently conduct business and more. Please visit the Products page for more details.

While billing deadlines vary slightly each year depending on weekends and holidays, generally, we post invoices the mid-April with an initial due date ~35 days after. The National Association of REALTORS® requires a minimum of 30 days' notice before fees are due, which we exceed. Late fees are then assessed after the first deadline, and approximately two weeks later, unpaid accounts are suspended. While the billing year runs from June 1 through May 31, due to the nature of running a multiple listing service, we collect fees upfront to plan for the upcoming fiscal year and to properly communicate with vendors of the various products we provide.

Stellar MLS extensively communicates billing deadlines. We begin by sending notices in late March prior to invoices being posted, and once the billing period starts in April, we send frequent reminders via email, text, newsletters, and popups within the MLS dashboard and system. Subscribers are responsible for ensuring that they have their most current email address and mobile phone number on file with their local REALTOR® association, to ensure that they are receiving correspondence from Stellar MLS, but we communicate multiple times through multiple channels.

You will receive an email immediately after your payment is received confirming your payment, with a copy of your paid invoice attached. You may also print a paid copy of your invoice from the payment portal.

Yes. There is a link on the home page of our new payment portal that will allow you to view invoices posted prior to April 1, 2023. 

Brokers/Participants will be billed $75.00 to recover the costs of listing distribution and data services. All participants will be assessed this fee—it includes both distributing listings and using IDX feeds. Brokers of multiple offices only pay the fee once per year (based on the broker not on the office). Any broker who joins after April 16th will not be billed until the following year. The fee does not apply to MFCRE subscribers.

Currently, brokers must pay for each agent separately but can pay multiple invoices at a time on one agent’s account.  

Yes. To avoid this, the balance must be paid for all agents in your office, or you should inactivate any unpaid agents’ licenses with the DBPR. Once this is done, your LSC/association must be notified immediately to ensure that Stellar MLS receives the information and removes the balance from your account.

For you, as a broker, to avoid office Add/Edit suspension, we recommend paying no later than July 16, 2024. To avoid suspension of your entire office, please ensure all your agents are either paid or inactivated by July 23, 2024.

All add/edit permissions will be suspended for every member of the office until all invoices are paid in full, including any fees. If the office has not returned to good standing one week after add/edit suspension, the office will be suspended, and all MLS privileges will be inaccessible for every member of  that office until all invoices are paid in full.

Your Stellar MLS subscription is much more than access to the MLS. Please visit the tools page on our website www.stellarmls.com/products.

For questions regarding subscription renewals, contact annualbilling@stellarmls.com or 1-800-686-7451. Please note that if you are contacting us via email, your name and MLS ID are required for us to act.

Your invoice will be posted to your account in early September, and a billing notice will be emailed. We also use calls and text messages as other forms of notifications.

Note: Stellar MLS cannot accept cash or check payments at our office. Preferred payment options are listed below.

Online payment is the best method to pay. Go to pay.stellarmls.com, and select View My Invoices, you will be prompted to add a default debit/credit card payment. If you pay by check, it must be received in our office by 5 p.m. ET on the due date to avoid additional charges.

Mailing a check: Checks should be made payable to Stellar MLS. The MLS ID # must be included in the check. The mailing address is:

Stellar MLS

PO Box 740508

Atlanta, GA 30374-0508

*Important information for check payments: Checks can take up to 2 weeks to process. DO NOT send checks by certified mail, or other means requiring a signature, they will be returned.

Because each association is different, please contact your association/board for an explanation of LSC services.

When unlicensed assistants join, they are charged a one-time setup fee and a pro-rated MLS fee to cover their subscription until September 30. The Stellar MLS annual unlicensed assistant billing period covers October 1 of the current year through September 30 of the following year.

Login into the Stellar Account Portal at pay.stellarmls.com to access your invoice.  

No, full payment is due by the payment deadline.

You will receive an email immediately after your payment is received confirming your payment, with a copy of your paid invoice attached. You may also print a paid copy of your invoice from the payment portal.

Yes. Visit the payment portal at https://pay.stellarmls.com/ then view the section that says view my previous invoices and follow the link.

To properly deactivate an unlicensed assistant account, the Broker/Office Manager must notify the association that the assistant is no longer with their office. Once the association has been notified the information will transmit to Stellar MLS and the account will be made inactive and the invoice removed.

Please note: This process must be completed in order to stop communications regarding Stellar MLS annual unlicensed assistant billing.

For questions regarding assistant subscription renewals, contact annualbilling@stellarmls.com or 1-800-686-7451.

Please note: If you are contacting us via email, the assistant's name and the assistant's MLS ID # are required in order for us to process your email request.

When you pay your annual invoice, you will have an option to contribute to RPAC and select the amount. The amount recommended by your local Board/Association has been pre-filled for you, but you can change it to any amount you wish to contribute. If you leave this option selected when you make payment, a separate invoice for RPAC will be generated and immediately paid as part of your transaction. You will receive a receipt by email. If you do not wish to contribute to RPAC, uncheck the box next to the Voluntary RPAC Contribution. 

If you choose not to contribute to RPAC, please uncheck the RPAC voluntary contribution when completing your annual invoice payment. No charge or invoice will be created for RPAC if you have opt-ed out. 

Stellar MLS is collecting optional RPAC contributions on behalf of the Realtor® association or board that you belong to. Please contact your local board/association for further details on RPAC.

If you have not already paid your voluntary RPAC contribution you can view the full RPAC disclosure on the optional purchase. If you have already paid your voluntary RPAC contribution you can view the full RPAC disclosure on the paid invoice. 

You may have contributed previously to RPAC via a fundraising campaign through your local association/board or at an RPAC fundraising event. RPAC contributions are 100% voluntary and are not required as part of your Stellar MLS subscription. If you do not wish to contribute, please uncheck the RPAC voluntary contribution when completing your annual invoice payment.  

No. Contributing to RPAC is optional, if you do not wish to make a optional RPAC contribution, please uncheck the RPAC voluntary contribution when completing your annual invoice payment. Customers will not be charged late fees nor be suspended for unpaid RPAC optional invoices.

Yes. To request a refund for the optional RPAC contribution please complete this form or send an email to RPACrefunds@StellarMLS.com with the following information: 

• Customer Name
• MLS ID # 
• RPAC Amount 
• Current Mailing Address 
• Telephone number 

If you do not wish to contribute to RPAC, uncheck the optional purchase when you complete your payment. The RPAC option will be visible each time you complete a payment throughout our annual billing period; simply uncheck the box each time if you do not wish to contribute.